FAQ - Wonder Soiree

What types of events can your rentals be booked for?

If there is a party, we want to be there! Weddings, corporate events, festivals, brand activations, showers, birthday celebrations, neighborhood soiree. You name it, we’re in.

Do you travel outside of ATL?

We do! A travel fee will be added, so inquire for a complete estimate on your event.

I have a vision for something, but it’s not in your inventory. Do you offer custom pieces?

Ummmm absolutely!! Customization is our jam. Let’s chat 🙂

I’m in love and ready to book! How do I secure my date?

We’re glad you asked! Click the link below to begin our booking process!

How far in advance do I need to book my event?

Depending on the type of event and what your rentals needs are, we suggest you book as soon as you can to make sure we are available for your event day.

Do you have a cancellation policy?

A 50% deposit is required to book our services, with the remaining 50% balance due 7 days prior to the event. If the full payment is not received, we will not proceed with the setup at the event.

Please review our cancellation policy:

We understand that unforeseen circumstances may prevent you from fulfilling your rental contract. If you need to cancel your order, please note that the 50% deposit is non-refundable. Additionally, if the cancellation occurs 7 days or less before the scheduled event date, the full amount paid will be retained, and no refund will be issued. However, we are more than willing to work with you to reschedule the event to a later date.

Can we purchase alcohol through Wonder Soiree?

Unfortunately, we are not licensed to sell alcohol, just to serve it. Nonetheless, we have partnered with local liquor stores to facilitate the process and help you purchase without too much hassle.

Can we pick up the beverages ourselves?

No. We prefer to be the ones that pick-up the drinks, as we know exactly what is needed to ensure the tastiest drinks and safe arrival.

What type of insurance do you have?

General liability and more. All details available upon request and in our contracts.

How do I book a date for my event?

A deposit of 50% is required at the time of booking. The cancellation and refund policy are outlined in our contract. The remaining 50% is due 7 days prior to the event.

I have more questions, how can I reach you?

We would love and even prefer to talk to you about the specifics of your event to make your vision, our vision. Contact us by phone (786) 252-7588, text, or email or via the Contact Us form and we will get right back to you.

Does the price include Delivery and Setup?

No, we offer a minimal delivery fee $75 within 20 miles distance from our storage location 30004. Delivery fees depend in the venue area and amount of rentals you book, it varies from 10%-20% of total invoice.

Do you require a deposit?

We require a 50% non-refundable deposit to book any inflatable. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any future date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

When do you setup & pick up?

We set up an hour or two before your party, depending on all the rentals you choose. We will coordinate a specific delivery window based on the start time of your event. In the case you need a special delivery time, please let us know and we will do our best to accommodate.

We pickup same-day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 9pm will incur an additional charge of $100.

What happens if I need to cancel?

If you need to cancel your event, we will hold your 50% non-refundable deposit and you can reschedule for any future date. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee.

We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.

Do you setup at parks?

We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We don’t offer generator rentals. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

Will the Castles be clean?

The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.

Contactless delivery or the use of face masks can be accommodated upon request.

What is your bad weather policy?

One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring an inflatable out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. We encourage you not to cancel due to rain, as most times it is only scattered showers.

You have until 8:00am the morning of your rental to let us know if you are going to postpone.

Bounce Castles Rules?

There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done.

We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.

Can we add balloons, florals, draping?

Yes, balloons and draping can be installed on to a bounce house, but due to the potential damage and staining to all of our bounce houses, these items MUST be installed by a professional..

Is food provided? Can I bring my own food?

We do not offer any food options at this time. We can supply all soft drinks, sparkling waters, and lemonade, for an extra cost. Guests are more than welcome to bring along any other foods, beverages, snacks, cakes, cupcakes, anything! And yes, we provide all necessary dining ware, cups, and utensils.

Can I bring my own decorations?

Yes you can! All we ask is that you be mindful of keeping our beaches clean, and refrain from bringing certain decor that is easily lost and not good for the environment (confetti, streamer poppers, etc.)

Is there a deposit fee?

We require a $100 non-refundable deposit to confirm your booking. The remainder of your payment must be paid day of your event, no exceptions. The deposit comes out of the final total of your picnic.

Can I cancel or reschedule my picnic?

You may cancel up to 1 week in advance to receive a full refund on your deposit. We cannot offer a deposit refund if cancelled after the 1 week window.

You may reschedule your event up to 72 hours in advance. Rescheduled picnics must be booked within 90 days of your original booking date.

Where can I have my picnic?

Picnics are recommended to be held at private residences such as homes, backyards & porches. If you are interested in a park picnic or winery, please reach out for recommendations. A lot of public parks require a permit.

Can I customize my picnic?

Absolutely! We will do our best to meet your vision! Please be sure to check out our add-ons and request at the time of booking. For more personalized customizations, please submit a consultation request.

What happens if I arrive late to my picnic?

Picnics begin at the time of your reservation. However, we understand that life happens, so a ten minute grace period is provided.

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